AKtive Pharmacy

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FREE delivery on all orders over £40

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Delivery Information

Delivery Information

Delivery MethodWhereTimesPrice
FREE Delivery Orders over £40 UK2-5 Working Days *£0.00
UK 1st Class Signed For DeliveryUK1-2 Working Days£5.10
UK 2nd Class Signed For DeliveryUK2-3 Working Days£4.10
UK 2nd Class Delivery (Normal)UK2-5 Working Days£3.10
EU International TrackedEurope Delivery5-10 days **£15.98
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Orders are normally dispatched same working day however we do advise that customers place their orders before 1pm for same day dispatch; otherwise please allow 1-2 working days before dispatch. For all 'Pharmacy (P)' products, customers must complete our patient 'questionnaire' forms to prevent delayed orders, this link can be found in your order confirmation email.

* Our FREE delivery service is offered for all orders over £40, we deliver to all addresses in the UK.

** Our EU international tracked service is offered by Royal Mail, DPD and UPS; we normally send tracking information as soon as we dispatch the order.

 

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Standard delivery within 2-5 working days – FREE when you spend £40+

As a ‘thank you’ for filling your cart at AKtive Pharmacy, we’re proud to offer you FREE standard delivery on all orders when you spend £40 and over.

Tracking the status of your order

You can check the status of your order by logging in to your AKtivePharmacy.co.uk account, if you are a registered user. Customers who pay for a tracked service during checkout will be provided with a unique tracking number once order is dispatched.

Deliveries outside the UK

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  • Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 – 10 working days following dispatch. If your order contains sensitive items such as aerosols, which require road-based delivery, then 15 – 20 days should be allowed.
  • We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
  • Due to pharmacy legislation we cannot send prescription medications to Belgium, Spain, France, Ireland or Austria. Sadly, we’re also unable to send pregnancy tests to France.
  • Please note: we are unable to send prescription medicines outside of the European Union. Additional delivery charges start at £4.25, depending on the location, size and weight of your order and are shown at the checkout. Delivery is typically 5 – 15 days from dispatch and all prices shown include VAT where applicable.
  • Sadly, we cannot deliver to BFPO addresses.

Terms & Conditions

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  • All deliveries are subject to AKtive Pharmacy successfully receiving payment via credit or debit card.
  • Delivery options exclude Bank Holidays and other public holidays.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • All packages sent via Next-Day Delivery services will require a signature at the point of delivery.
  • All pharmacy purchases, require additional approval by our pharmacists, which will involve completion of an online questionnaire.
  • We strive to ensure our delivery targets are met, but sadly, when they’re not, we’re unable to accept liability for any out-of-pocket expenses incurred for failed or delayed orders. You are still entitled to your full statutory rights.
  • Our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25.
  • For orders over 25kg, there’s an additional charge of £3.49 per 25kg, which will be notified to you at the checkout.
  • Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority, that aerosols are delivered via a road-based courier. You will not be charged additional delivery fees if this occurs.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued
  • We understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then you can return any unwanted items within 14 days for a refund or replacement as long as they are unused and are returned with the original packaging complete, undamaged and boxed as received. Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.
    In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene. Returns that do not meet these conditions may be subject to a restocking fee and delivery charges may apply

To read our full Terms & Conditions, please click here.